Refund Policy:
We strive to ensure your satisfaction with every purchase made on Collectibles.co.in. However, if you are not entirely satisfied with your order, you may be eligible for a refund under the following conditions:
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Eligibility Window: Refund requests must be initiated within 7 days of delivery of the item.
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Request Process: To request a refund, please contact our support team at support@collectibles.co.in with your order number and reason for the return. We may require photos or additional information to assess your request.
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Resolution Timeline: All refund or dispute cases will be reviewed and resolved within 14 days from the date the request is submitted.
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Refund Method & Timing: Once approved, refunds will be processed and credited to your original method of payment within 7 business days of resolution.
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Non-Refundable Items: Customized, damaged (after delivery), or non-returnable category products are not eligible for refund unless defective or incorrect.
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Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are borne by the buyer unless the item is found to be defective or not as described.
By placing an order, you agree to this refund policy in accordance with our platform terms.
Cancellation Policy:
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Before Shipment: Orders may be cancelled before the item is marked as shipped. Once dispatched, the order cannot be cancelled and must be processed under the refund policy.
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How to Cancel: To cancel an order, users must contact support at support@collectibles.co.in with their order ID and cancellation reason.
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Seller Cancellations: In rare cases, if a seller is unable to fulfill the order due to stock or other issues, the order will be cancelled automatically, and a full refund will be issued.
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Subscription/Service Cancellations: Subscription plans or service-based purchases (if any) may be cancelled as per the terms mentioned at the time of purchase or under the respective policy page.
By placing an order or subscribing to services, you agree to abide by our refund and cancellation policies as stated above.
